POLICY

Airport Express Policies for Van Shuttle Service to San Francisco (SFO) and Oakland (OAK) Airport

• CLICK HERE for airport pick up instructions.
• Cancellations must be done 24 hours ahead of time.
• Once the van is in route there is no refund.
• For Oakland airport pick ups you must make a reservation 24 hours in advance.
• If you are arriving at SFO between the hours of 7 am and 10 pm you do not need to make any advanced arrangements. Just call our office at 415 775 5121 after you have retrieved your luggage and our dispatcher will direct you to our pick up location according to your airline.
• If the pick up is OAK Airport, and your flight is delayed, an extra charge may be applied.
• When you buy a ticket on line or with a Travel agency, you must have your receipt to give to the driver.
• No pets are allowed except for seeing eye dogs.
• Checks are not accepted for payment. Cash or Credit card only.
• Child car seats are not provided in the vehicles. If your child requires a car seat, please bring one for the trip.
• The fare for children (4 - 10) to SFO is $12.00. Children under 4 who ride on the parent's lap are free of charge. Children in car seats are charged full price.

We are not responsible for:

• loss or damages to luggage worth more that $250, including contents
• carry-on items that may be damaged in transit
• cash, jewelry, computers
• If you forget anything inside the van, We will bring it to the office and send it back to you on your request when provided a credit card for FedEx